Last Updated: June 2026
Refund Policy
Digital products, including film downloads, streaming access, memberships, and digital event access, are generally non-refundable once access has been provided.
If you experience technical difficulties accessing purchased content, please contact us and we will make reasonable efforts to resolve the issue.
Support contributions, sponsorship contributions, and donations made to support screenings, outreach, or independent cinema initiatives are generally non-refundable.
Workshop registrations, event tickets, and special events may be subject to specific terms communicated at the time of registration.
Play Studios reserves the right to review refund requests on a case-by-case basis.
Delivery Policy
Digital products are typically delivered electronically through email, streaming access, download links, or membership access.
Physical rewards, including notebooks, merchandise, posters, or promotional materials, may require additional processing and shipping time depending on location.
Delivery timelines are estimates and may vary based on availability, logistics, customs procedures, or other circumstances beyond our control.
Contact
For delivery-related questions, please contact:
playstudios.world